You ask about Ling's attitude to work?

Well, you will benefit from the diligence she learnt growing up and going to school in China.

Ling aims to do everything right, first time. She punishes herself and staff for making mistakes, so they happen very rarely.

Ling always complies with the Human Rights Act (Chinese rules), but it's usually her staff who get shot, not her customers.

But anyone who whips up anti-Ling protest will be dealt with severely, and your luggage may be offloaded.